Assets Warranties

What is an Asset Warranty?

An asset warranty is a record of coverage provided by a vendor or manufacturer for an asset. It includes details such as warranty period, coverage terms, and status. Warranties can be linked to assets individually or as part of a group.

Key Features

• Create and manage asset warranties
• Assign multiple warranties to a single asset
• Track warranty status and expiration dates
• Receive expiry notifications
• Link warranties to vendors
• View warranty details on the asset card
• Print warranty documents and claims

How to Set Up Asset Warranties

1. Go to the Asset Warranty Card page.
2. Select New to create a warranty record.
3. Enter the warranty number, description, vendor, and coverage details.
4. Set the start and expiration dates, and configure expiry notifications.
5. Assign warranty status (e.g., Active, Expired, Pending).
6. Save your changes.

Managing Multiple Warranties

• Use the Asset Multiple Warranty table to assign several warranties to a single asset.
• When updating warranty information, you can choose to apply changes to child assets as well.
• View all warranties for an asset using the lookup and overview pages.

Warranty Statuses

• Track warranty status using the Asset Warranty Statuses page.
• Statuses include code, description, and default indicator.
• Use statuses to filter and report on warranty coverage across assets.

Asset Warranty Claims

Asset Warranty Claims allow you to record, track, and manage claims against asset warranties. This functionality helps organizations process warranty claims efficiently, maintain compliance, and ensure timely resolution.

Key Features

• Create claims linked to specific asset warranties
• Record claim details, status, and related assets
• Track claim status (Open, Waiting, Closed)
• Link claims to vendors for processing
• View and manage claims from the asset warranty card
• Print claim documents for audit and communication

How to Create and Manage Claims

1. Go to the Claim page.
2. Select New to create a claim record. The system will generate a unique Claim No. in the Claim table.
3. Enter the asset number, warranty number, and vendor number to link the claim to the correct records.
4. Fill in the claim description, claim date, and any relevant notes or attachments.
5. Set the claim status as the claim progresses (Open, Waiting, Closed).
6. Update the resolution date when the claim is completed.
7. Save your changes and continue to update the claim as needed throughout its lifecycle.

Working with Claim Events

Claim Events allow you to record and track important actions, updates, or communications related to a warranty claim. Events can include status changes, vendor responses, document uploads, or other milestones in the claim process.

• Use the Claim Event table to add, view, or edit events for a claim.
• Each event is linked to a claim and can include an event type, date, description, and attachments.
• Event types are managed in the Claim Event Type table and page, allowing you to categorize events (e.g., Inspection, Approval, Rejection).
• Events provide a detailed audit trail for each claim, supporting compliance and communication with vendors.

Tip: Use the warranty overview and notification features to stay informed about upcoming expirations and ensure your assets remain protected. Use the claims overview and reporting features to monitor warranty claim activity and identify trends or recurring issues with assets and vendors.