Request lists

Manage request lists and search for requests

Introduction

You can create your own lists to keep track of requests, for example, from a specific functional location or using the same request type.

Prerequisites

Setup for Requests is completed in Dynaway Mobile in D365FO.

Audience
Maintenance Manager, Technician

Overview

On the Request lists screen, you see one predefined list, Downloaded requests. This list contains the requests that are available to you online and offline.

The number of requests in a list is shown in a gray box.

You can create your own request lists as you require. The procedure for creating a request list is the same as when you create a work order list. Only difference is that you start on the Request lists screen.

Note

You can edit a list that you created: Select the list on the Request lists screen, then select the 'More' button and Edit list. Make your changes, and save the list.

You can delete a list that you created: On the Request lists screen, select Edit, then select the list, and select the delete button in the upper-right corner of the screen.

You can't edit or delete predefined lists, but you can select a predefined list, then select the 'More' button and View list if you want to see the parameters selected for the list.

Predefined list: Downloaded requests
Predefined list: Downloaded requests

Search for requests

On the Request lists screen and on each list screen (predefined and user-defined lists), you can search for requests. Search parameters include:

  • Request ID
  • Asset ID
  • Request type

Note

When you make a search on the Requests lists screen, you search in all requests. If you make a search in a list, you only search the contents of that list.

  1. On the Request lists screen, or in a list, select the 'More' button and Search. You can search by entering a search string in the blue search field or by scanning a QR code.
  2. Search by scanning a QR code:
    1. Select the QR code icon .
    2. Follow the instructions on the screen to scan a QR code.
  3. Search by entering a search string in the blue search field:
    1. Your search string may contain the entire ID or name, the middle of an ID or name, or part of the ID or name. Search works both in online and offline mode. Offline mode means searching the data available on your mobile device at the time of the search.
      Example 1: If you enter 8* in the search field, the result is a list of all search results that start with the number 8.
      Example 2: If you enter *3* in the search field, the result is a list of all search results that contain the number 3.

If you select a search result to go to a request, the search string is reset.

Select the 'Cancel' or 'Return' button to cancel a search. The search string is deleted when you return to the Request lists screen.

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