Introduction
You can add one or more fault registrations to a request. You add descriptions regarding fault symptom, area, and type to describe the problem. To complete a fault registration you select a cause and a remedy to describe how it was resolved.
- Prerequisites
At least one request exists.
- Audience
-
Maintenance Manager, Technician
- On the Request lists screen, select Downloaded requests or a user-defined list.
- Select a request in the list.
- Select Faults.
Note
If fault registrations are related to the request, you see a number on the Faults line, showing the number of fault registrations.
- Select a fault registration in the list to open and view it.
- If you want to edit a fault registration, refer to steps 5-11 in the procedure below.
- Select the 'Cancel' button to return to the faults list.
- Select the 'Open Requests module' button to return to the Request lists screen.
You can add a fault registration to a request.
- On the Request lists screen, select Downloaded requests or a user-defined list.
- Select the request you want to create a fault registration for.
- Select Faults.
- If fault registrations have been added, select one in the list if you want to view it.
- Select the Create fault button to add a new fault registration.
- Select the Date for the fault registration.
- Select Fault symptom, Fault area, and Fault type to describe the problem you detected.
- Select Save to save the fault registration without adding cause or remedy at this time.
- If you're troubleshooting and completing the fault registration, select Add cause and select a reason for the fault in the list.
- Select Add remedy and select a solution for the fault registration in the list.
Note
If you want to change your selection for cause and remedy, select the trash can icon on a line to delete a registration. If required, you can add several causes and remedies to a fault registration.
- Select Save to complete the fault registration.
- Select the 'Return' button to return to the request.