Maintenance Requests

Settings

Dynaway Maintenance Requests gives you the possibility to change your Business Central company from within the app and select your preferred language. What's more, you can change scanning mode of the barcode reader in the app.

1. On the Home screen or any screen that has a footer, select the cogwheel icon.
2. On the Settings screen you can choose the scanning mode, your company, and language. If you select Scan automatically, the barcode reader will automatically scan the first code it will be pointed at. In a situation where you have multiple codes close one to another, you can uncheck this option to be able to select by yourself which one should be scanned, and not have to worry that the wrong code was scanned. A company always has to be selected. By default, the default company set up in the Dataverse is selected. You can also select one of the supported languages as your preferred one.

Settings screen.

Select company.

Select preferred language.

Create Maintenance Request

You can easily create maintenance requests using the Dynaway Maintenance Requests app.

1. On the Home screen, select Create Maintenance Request, or on any screen that has a footer select the notepad icon.
2. A screen with an asset list will be opened. Here you can select an asset, search for a specific one, scan a barcode with the asset number, or just Skip asset selection. When you decide to scan the barcode, you will be taken automatically to the next step of the request creation process and the asset will be added automatically to it.
3. After selecting an asset, the Create Maintenance Request screen will be opened, and you will see Asset No., Asset Description (it won't be visible if you skipped asset selection in the previous step), Request Type, and Description. Select the Request Type from the expandable list, provide a Description of the issue, and you will be able to Create Maintenance Request.
4. A modal window with confirmation of creating a maintenance request will appear, you can select to open the request or a list of all maintenance requests.

The maintenance request is now created and you can access it directly from a modal window with confirmation or from the request list.

Home screen.

Asset list.

Search for an asset.

Scan barcode with the asset number.

Create Maintenance Request screen.

Select Request Type and provide a Description of the issue.

Confirmation of creating a Maintenance Request.

View Maintenance Requests

From the app, you can get an overview of all maintenance requests in your company.

1. On the Home screen, select View Maintenance Requests, or select the eye icon from the navigation menu.
2. You will see a list of all maintenance requests and 3 filtering options: Requested by Me, Closed, and All. You can combine the first two of them and select All to show the list without any filters.
3. Select one of the requests to go to it's screen.
4. On the Maintenance Request screen you'll see such information as request number, description, type, priority, status, requestor, assigned to, asset no., asset description, and comments. What's more, closed requests also have information about when and by whom they were closed. The request status can be changed to one of the available ones to the user. You can close the request from the app but you will be able to reopen it for a specific number of days set up in the Allow Reopen Request Days setting in your Business Central company. In the comments section, you can see and add comments to the maintenance request.

Home screen.

Maintenance Requests screen.

List filtered by my requests.

List filtered by my closed requests.

Maintenance Request screen.

Changing the request status of the maintenance request.

Maintenance request comments section.

Closed maintenance request view.